If your Earth Echo loyalty points balance is lower than expected, here are the most common explanations. 

Purchasing Without Logging In

To receive rewards points on all Earth Echo orders, be sure you are logged in while making a purchase. Review your order history on your Earth Echo account. If an order does not show up on this list, you may have purchased without logging in or using a different email address. 

Unused Rewards

Points are deducted from your balance as soon as you claim a reward, even if you have not used the reward yet. Check your loyalty history from the Rewards Page for any unused rewards, or get in touch with our support team to confirm.

Multiple Accounts

Your Earth Echo account login will always be your email address, so if you use multiple emails to place orders, these are separate accounts in our system even if the rest of your contact information and shipping address are the same. 

To earn rewards as quickly as possible, use the same email address every time you order.

International Orders

Please note, at this time we are only able to offer a loyalty program for our U.S. store earthechofoods.com. If you are ordering from outside of the U.S., check with our customer service team prior to placing your order for any special promotions you may qualify for. 

More Questions about your Points?

Please reach out to our team at [email protected], or via live chat, if you would like us to confirm your points balance or answer any additional questions about your account.