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How long does delivery take?

Delivery times vary based on destination and time of year. For U.S. orders with standard shipping, you can typically expect your order within 5-7 business days. International orders may take closer to 10-20 business days.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping. If you have a subscription, these orders are usually processed with standard

How do I change my default shipping address?

You can change your default address from your Account settings. All addresses linked with your account are under "Account Details.". If you need to change your shipping address for a current order, please email [email protected]

My order is marked delivered but not here

If your package has been marked delivered but you have not received it yet, please take the following steps prior to reaching out to our team for a reshipment. If you are still unable to locate your order, please contact our team for assistance. If y

What should I do if my order arrives damaged?

If your Earth Echo order arrives damaged, please contact our team for assistance at [email protected] or use the live chat icon on the lower right corner of the screen. Include your order number and a description of the damage. Please also i

What should I do if an item is missing from my order?

Sorry to hear something is missing from your order! Please check your confirmation email to ensure all items were included in your order. If an item is missing, please contact our customer so we can resolve the issue.

What should I do if I receive the wrong item in my order?

If you receive the wrong item, please contact our customer support team. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Why can’t I track my order?

Please allow up to 48 hours for your tracking information to become available after receiving your shipping confirmation email. If there continues to be no update on the progress of your order, there could be a delay in the tracking system updates. T