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Order Help

Paying through Shopify

Shopify is our payment vendor for our U.S. Earth Echo store and Danette May's Premium Coaching. At this time, Shopify can only process orders through these stores for delivery in the US. These stores allow you to purchase your favorite products all a

Paying through ClickBank

ClickBank is one of two payment vendors that we use for Earth Echo products, and they handle all international transactions. If you order from outside the U.S., you most likely use ClickBank. ClickBank is open to U.S. customers too, but the majority

Change or Cancel your Order

If you wish to edit or change your order after it has been placed, just email us at [email protected] or call 888-997-3851 with the details of your request. Please note that if your order has already been processed, we will not be able to mo

Apply a Discount Code

If you have a discount or promotional code, enter this on the first page of the checkout process. The discount code box below the Order Summary. If you are on a mobile device, you may need to expand the Order Summary to see a discount option. Simply

Send a Subscription as a Gift (Shopify)

Earth Echo subscriptions make a great gift for superfood and sustainability lovers in your life!

Return Policy

If you are not satisfied with your order and would like to make a return, please reach out to our team at [email protected] or by calling 888-997-3851. We accept returns up to 60 days from the purchased date. Please include the following inf

60 Day Satisfaction Guarantee

If you are not satisfied with your order for any reason, you may request a refund or replacement product within 60 days of purchase.To make your request, simply call one of our specialists at (888) 997-3851 or email us at [email protected].

Lost Orders, or Delivered but not Received

If your package has been marked delivered but you have not received it yet, please take the following steps prior to reaching out to our team for a reshipment. If you are still unable to locate your order, please contact our team for assistance. If y

Damaged Orders

If your Earth Echo order arrives damaged, please contact our team for assistance. Include your order number and a description of the damage. Please also include a photo of the damage so that we can properly document the issue.

Contact Us

Our dedicated customer support team will be happy to assist with product questions or concerns. Reach out any time!. 📩  [email protected]. 📞  888-997-3851. 💬  live chat is available Monday-Thursday 8am-11pm EST, and 8am - 4pm on Fridays.